GDPR Compliance

Effective Date: July 14, 2026

This page provides information about how spry-bear complies with the General Data Protection Regulation (GDPR) and your rights regarding your personal data.

Data Controller

spry-bear is the data controller responsible for your personal information. We are committed to protecting your privacy and ensuring that your personal data is processed in accordance with applicable data protection laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes, such as responding to inquiries or sending communications.
• Contract: Processing is necessary for the performance of a contract with you, such as fulfilling manufacturing orders.
• Legal Obligation: Processing is necessary to comply with legal obligations, such as tax and accounting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided your rights do not override these interests.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the UK, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we limit how we use your personal data in certain situations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.
• Right to Object: You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you can withdraw your consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond to your request within one month, although this period may be extended by up to two months in complex cases.

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data and the purpose of processing:

• Inquiry and quote data: Retained for up to 2 years after the last contact
• Customer contract data: Retained for 7 years after contract completion for tax and legal purposes
• Marketing communications: Retained until you unsubscribe or withdraw consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include secure data storage, access controls, and regular security assessments.

International Data Transfers

Your personal data is primarily processed and stored in Australia. If we transfer your data outside the EEA or UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Right to Lodge a Complaint

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.

For the UK, this is the Information Commissioner's Office (ICO). For EEA countries, please contact your local data protection authority.

Updates to This Information

We may update this GDPR compliance information from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our GDPR compliance or wish to exercise your rights, please contact us at [email protected]